Frequently asked questions

Registration and login

I am having trouble registering. I have not received an email and can't log in.

The automatic email that is sent to a nominated email address to authenticate an account may be blocked by a Spam filter on your own computer, your network provider or your ISP.

The automatic email also cannot be received if you enter your email address incorrectly when creating your account, so correctly entering your email address when registering is essential.

If your email address is a common email address such as; hotmail, yahoo or bigpond, the automatic email confirmations may be stopped by firewalls. If you have not received your confirmation email, please try your junk/spam inboxes, try using another email address or contact us to resend your confirmation.

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My password is not working

Both usernames and passwords are case sensitive. The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s) (eg %,&,$,*).

Example password: kp?Gd6ma*7

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Can I log in using someone else's password or email address?

An individual's result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address.

Email addresses may be established at no cost by anyone if they have access to the internet (e.g. Gmail, Yahoo! ).

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What if I log out of a course mid way through?

You can log in and out at any stage, as many times as you want. There is an automatic log out after 30 minutes of inactivity. When you log back in, the system will prompt you to select 'recall where you were' or 'start again'. 

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How much time do I have to complete a course?

You have until the end of each RACGP triennium to complete any course. Currently until 31 December 2016. (Each RACGP triennium is a maximum of three years.)

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Why do screens appear to "freeze"?

The apparent freezing is a slow response from your internet connection. There is continuous communication between the website and your computer. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by us.

When undertaking web based training, access to a reliable computer and good internet connection are key factors to successful completion of e-training. Note: If you access using wifi, it must be a stable connection.

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I am having trouble viewing the videos, is there anything else I need to be doing?

If you are having trouble viewing videos, please try another browser, such as Chrome or Firefox.

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What are the minimum computer and internet requirements to run the course?

The training should function correctly with:

  • Computers using a modern browser (eg Internet Explorer, Firefox, Google Chrome, Safari etc). It is strongly advised to keep your browser up to date.
  • Cookies enabled (Most Internet browsers are preset to accept cookies). Cookies allow your results and activity to be captured.
  • Stable internet connection, broadband recommended. (For users going through a Local Network, check with your local Network administrator for any firewall issues.)

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What are the factors that may influence the speed of my connection to the Internet?

Four points to consider

  • Network peering affects uploading and downloading
  • As your data travels through the Internet, different network hosts hand it off to the next host in a process called peering.

    Occasionally, networks will experience a delay when sending a piece of data to the next destination. When latency occurs, it can cause peering issues. As a result, people using certain ISPs may have trouble accessing data other from sites.

  • The upload speed offered by your ISP
  • Many ISPs gloss over their uploading speeds because most common high-speed technology has uneven or asymmetrical uploading/downloading (sometimes called upstream/downstream) speeds.

    Cable internet, for example, is one of the most widely used internet connection types. Downloading is usually very fast at around 10 megabits per second (Mbps). Uploading speed, however, is typically limited to around 1 Mbps. Your specific speed will vary depending on your network, but you can expect about a 10:1 download/upload ratio.

  • With wireless networking speeds vary based on the number and types of devices connected. A lot of devices advertise high networking speed, but those figures refer to devices talking to each other, not necessarily how fast it can send and receive data through the Internet. Some devices, such as 4G phones, connect at only 9.5Mbps which will slow down the entire network to 9.5Mbps.
  • Additionally, your bandwidth may become constrained If multiple users in your office/school are also uploading large files at the same time.

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Course completion and QI&CPD

Why don't my points show on my QI&CPD credit statement?

QI&CPD points are not automatically credited. They are manually uploaded to the RACGP web portal by the education provider or reports are emailed to ACRRM. The process may take up to four weeks for completion. Please make sure your surname is the same as your RACGP/ACRRM membership surname, to ensure successful upload of your QI&CPD points.

Please check you have completed all components of the course, including the evaluation.

We will contact you via your registration email if we are informed the points upload is unsuccessful or there are any issues with your QI&CPD point allocation.

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Why haven't I received my certificate?

Once you complete your course, you will be able to download your certificate of completion. Please check you have completed all components of the course, including the evaluation.

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When will I get my free orchidometer (GPs only) and/or clinical summary guides?

Please note that the free orchidometer is only available to GPs resident in Australia who complete all case studies in one Andrology Australia Active Learning Module (ALM). There is a limit of one orchidometer per person. If eligible, it may take up to 4 weeks to forward your orchidometer and/or clinical summary guides. You will receive an email when they have been dispatched.

Please tick the relevant box/es to request your free orchidometer and/or clinical summary guides when you complete your ALM.

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I am not a GP, am I still able to access the courses for GPs?

They are specifically designed for GPs, however, they are available for any health professional as self-directed learning. If you complete an entire course, you will be able to download a certificate of completion.

You may also be interested in our free clinical resources and our male health education videos.

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I am from overseas, can I access your online education?

Any health professional in Australia and overseas can access these courses by registering their details. If you are not a member of an Australian college, you can use any number that is relevant to you, for example; your student number, overseas college number etc, it will then appear on your certificate if you complete an online learning course.

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I don't have an RACGP QI& CPD/ACRRM/professional education number, what do I do?

If you do not have an RACGP QI&CPD or ACRRM number and/or are not a member of an Australian college, you can use any number that is relevant to you, for example; your Royal Australian College of Physicians (RACP) number, Australasian Faculty of Public Health Medicine (AFPHM), Australian Health Practitioner Regulation Agency (AHPRA) registration number, student number, Australian College of Nursing (ACN), overseas college number etc. This number will appear on your certificate if you complete an online learning course. Any health professional in Australia and overseas can access these courses by registering their details.

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I have entered the incorrect name/CPD number

You can change your details at any time by logging in and clicking on the 'my profile settings'/'edit profile', then save the changes.

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Is there education available for nurses specifically?

Andrology Australia is currently developing online courses specifically for nurses, which should be available March 2015. In the meantime, nurses are welcome to complete other courses online, recognising they have not been developed specifically for the nursing sector. If you would like subscribe to our free monthly health professional email Male Briefs and for further information or have topic suggestions, please contact us.

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Does Andrology Australia have any other education programs apart from the online learning modules?

A number of short video interviews with specialists are also available. A range of clinical resources to support your practice can also be downloaded. Patient support material and health promotion resources are also available at no charge for your patients directly through Andrology Australia (hyperlink to relevant page

You can also keep up to date with any new courses by subscribing to the monthly health professional email Male Briefs. Future activities will advertised through our electronic communication channels.

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Last modified: Friday, 12 June 2015, 3:06 PM